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CANCELLATION POLICY

WHO WE ARE?

tylerstudios.com

In the event that a confirmed booking needs to be cancelled, the following Booking Cancellation Policy applies. We encourage both customers and/or the studio to communicate directly in the event of a cancellation as soon as possible and also immediately notify info@tylerstudios.com to initiate a booking cancellation.

You must agree to this Booking Cancellation Policy as part of the Terms of Service (Services Agreement) and Community Guidelines in order to use the Tyler Studios website. If you do not agree to this policy, you must not use the platform.

Tyler Studios will initiate all refunds, fees, or applicable payments in accordance with this policy. We also reserve the right to collect any fees for cancellations in accordance with this Booking Cancellation Policy.

Cancellations:

Booking request pending?

Full refund and all platform fees refunded.

30+ days prior to booking start time?

100% minus transaction fees.

7 calendar days or less to booking start time?

50%, minus transaction fees.

Within 48 hours of booking start time?

Non-refundable, but can be used as a credit for next booking, and/or a reschedule.

The only time the above Cancellation Policy fees may be waived or exemptions made is when mutually agreed upon by both parties in the booking agreement and Tyler Studios. We encourage both parties in booking agreements to communicate and work through any potential scheduling issues or cancellations directly and immediately. This ensures a mutually beneficial outcome in a timely manner. In the event that a cancellation needs to be made, please also immediately notify info@tylerstudios.com.

Tyler Studios Initiated Cancellations?

In the event of extenuating circumstances, Tyler Studios may decide to cancel a booking and initiate a refund to both parties in accordance with the Booking Cancellation Policy outlined above. These circumstances may include knowledge of potential illegal activity or harm, risk or safety concerns, violation of Community Guidelines, or any other extenuating circumstance.

Rescheduling?

When approved by both Tyler Studios and the both parties in the booking agreement, a booking may be rescheduled if mutually agreed upon. The rescheduled booking must be the same duration as the original confirmed booking and also mutually agreed upon in a time period that complies with the above Cancellation Policy.

Cancellation Policy Exemptions?

When approved by both parties in the booking agreement and Tyler Studios, the cancellation policy fees may be waived. We encourage both parties in booking agreements to communicate and work through any potential scheduling issues or cancellations directly and immediately. This ensures the a mutually beneficial outcome in a timely manner. In the event that a cancellation needs to be made, please also immediately notify info@tylerstudios.com.

Tyler Studios work with our customers as smoothly as possible!

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